NSW Fair Trading inspections
The inspection figures this page quotes, each with where it comes from.
Read the reportSample agency, not a customer
Inside Demo Agency, the sample agency in the tour
Demo Agency is made up. It is the agency the tour opens on, not a customer, and every figure on this page is counted from its records.
Open the tourDemo Agency
Sample agency, not a customer
- Agency
- Demo Agency
- Kind
- Sample agency, not a customer
- Jurisdiction
- New South Wales
- Plan
- Group
- Teams
- 5
- People
- 6
- Product
- Briesa Agency
24 properties on file
across 14 suburbs, each the root of its own records
25 engagements
16 sales campaigns and 9 management periods on those properties
From the sample agency in the tour. Every figure is counted from its records; none is a customer's result.
Demo Agency is the agency the tour opens on: a made-up New South Wales agency with a year of records in it, so that every screen has something to show. Nobody works there and it has no clients. What follows is how its records sit in Briesa.
In the tour, Demo Agency:
- Keeps 24 properties on file, with 25 engagements on them: 16 sales campaigns and 9 management periods
- Runs 5 teams, from two sales teams to property management, commercial and projects
- Holds 2 trust accounts, sales and rentals, with 14 lines on their ledgers
- Has 14 entries across 9 registers, 5 of them still open
- Carries 8 policies with 14 sign-offs, and 5 licences and certificates with their expiries
- Has 12 tasks on its list, 10 of them still to do
The challenge
The records a Licensee in Charge answers for
Every agency in New South Wales works under the Property and Stock Agents Act 2002 and the 2024 Supervision Guidelines, and the person answerable for its trust records, its policy sign-offs and its staff licences is the Licensee in Charge, personally.
Inspections are unannounced. NSW Fair Trading ran more than 2,200 of them in 2024–25, issued $1.58 million in fines and suspended 55 licences, and its public register lists fines, suspensions and cancellations by name.
The Guidelines make the licensee personally verify every assistant agent’s logbook, and the registers — complaints, risks, keys, material facts, beneficial interests, referrals and privacy — are among the records an inspector asks to see.
Most systems file that work under the transaction. The audit trail an inspector wants is per property.
The solution
Every record on the property it belongs to
Demo Agency’s 24 properties are the root of everything else: 17 residential, 4 commercial, 2 rural and 1 business, across 14 suburbs. Its sales campaigns and management periods are engagements on them, 16 of one and 9 of the other.
12 Smith Street, Newtown is listed for sale by the Jane Doe Team; 4/8 Jones Avenue, Glebe is managed at $780 a week by the Property Management team. Open an address and the trust movements, the documents and the register entries are all there.
Its 6 people each carry an access level and a job title: the Licensee-in-charge as Owner, the head of property management as Admin, 3 more as Team Members and an external auditor with Auditor access. They work in 5 teams.
Money sits in 2 trust accounts, sales and rentals, each with its own ledger and its own reconciliation. The ledgers hold 8 receipts and 6 disbursements, and both accounts are reconciled and signed off to July 2026.
The registers hold 14 entries across 9 registers, 5 of them still open. There are 8 policies with 14 sign-offs, 5 licences and certificates, 8 checklists from 6 templates, and 9 identity checks recorded against their parties.
The day’s work is 12 tasks, 10 of them still to do. At the top of the list: Sign off the August trust reconciliation (sales).
Properties
One address, and everything that has ever happened at it.
See Properties“If compliance is somewhere you go, it is somewhere you forget to go.”
The outcome
A year of records to work in
Demo Agency has no results to report, because it has no business. What it gives you is somewhere to do the work: the property file, a live campaign, the rent roll and a month of trust.
Open a campaign, a trust receipt and a register without an account. The tour runs entirely in your browser and keeps its changes there, so nothing done in it reaches the platform.
Every screen in the showcase opens on this agency, so you can read about a screen and then use it.
The first real story
The first story here about a real agency will be a founding agency’s. The Program has fifty places for New South Wales agencies: thirty per cent off any plan for the first twelve months, a guided onboarding session and early access to previews.
We will not name your agency, use its logo or quote its people as a founding agency without your written consent, which you may withdraw at any time.
Founding Agency ProgramDemo Agency
Demo Agency, loaded and ready to break without consequence.
Open the tour“Nothing in the tour is real data — it is a sample agency you can break without consequence.”