Operations

Tasks, the calendar, meetings and KPIs — the day’s work, tied to the properties it is about.

Core capabilities

The task engine every other module creates into.

  • Tasks, as a list or a board

    Filtered by team, status and where they came from, including the ones checklists and review schedules create.

  • The calendar

    Month and week, with events tied to the property or engagement they are about, and the statutory dates on it.

  • Meetings with their actions

    Notes by meeting type, tasks assigned from inside the meeting, and last meeting’s open items at the top of the next.

  • KPIs against target

    Targets per person or team for the week, month, quarter or year, with green from 80%, amber from 50%, red below.

  • The dashboard

    What needs somebody today: overdue items, what is due soon, live engagements and the trust position.

  • Scoped by access level

    An Owner or Admin sees the agency, a Team Lead their team, a Team Member their own work. The same numbers, filtered.

Use cases

The same records, read as the day’s work.

Principal

Set targets and see live green, amber and red progress on Reports, without a spreadsheet.

Manager

Log the weekly meeting, assign its actions, and find last week’s open ones waiting at the top of this week’s.

Property manager

See the inspections and renewals coming up on the calendar before they arrive.

Team Member

Work from one list: what was assigned, what a checklist created, and what is overdue.

How it connects

Frequently asked questions

  • Where do tasks come from?

    From people, and from the records: compliance checklists, policy review schedules and the compliance calendar all create tasks into the same list.

  • How are KPIs tracked?

    Targets are set per person or team for a week, month, quarter or year, and the actuals are entered against them.

  • Who sees what on the dashboard?

    It follows the access level: an Owner or Admin sees the agency, a Team Lead their team, a Team Member their own work.

  • Is the board pack part of Operations?

    Reports are on every plan. Reading them across several offices, with the board pack assembled, is the Insights add-on.

The day’s work, on the file it is about.

One file per property, with all four modules on it, on every plan.